RMAN'S Guarantee   As Veterans in the Aquaculture Industry, our main concern is that of supplying quality products with quality knowledge. We believe the only wrong question, is the one you don't ask. When buying KOI & plants from us, you are relying on us to provide you with healthy KOI  & water plants that will make a positive contribution to your pond and your enjoyment of it. We do everything within our means to ensure the aquatic life we offer is of the highest quality and arrives at your door in the absolute best condition possible. We also back up our commitment to providing the healthiest specimens in the aquaculture industry with our unique  guarantee: Your pond  life is guaranteed to arrive alive and stay alive for a full (3) 3 DAYS days from the day of shipping or we will refund the full purchase price of the lost items. We can make this industry-leading guarantee because our LIVE GOODS are kept in our closely watched computer controlled ecosystem that maintains consistent water quality, temperature and sterilization procedures for all of our live goods. RMAN.COM also has perfected the art  of quickly shipping  our product to minimize the time it takes to journey to your door.  RMAN also has employed Dr. Jena Questen of www.EASTWESTVET.COM TO OVERSEE OUR FISH STORAGE OPERATIONS. We cannot stress enough the importance of following the step-by-step that you will receive with your order. In our experience, the majority of losses occur because of rushed or improper acclimation. Terms and Conditions Please read the following Terms and Conditions which must be complied with in order to qualify for our guarantee: Specimens must be acclimated according to our Acclimation Procedure into an established pond. You must take immediate delivery and sign for the order on the initial attempt at delivery by our shipping agent. Water conditions for freshwater life must be as follows: Ammonia - 0.0 ppm; Nitrites - 0.0 ppm; Nitrates 0.0 - 50 ppm; pH - 7.0 - 7.8   We take great care in ensuring that all of our KOI & PLANTS are handled with the utmost care. Because of our commitment to the health of all aquatic life, we guarantee that ALL species we offer will arrive alive and in good condition. Returning Deceased Specimens Should you experience a loss during transit or within our 3-Day Guarantee period, please refer to our page for policy details and return information. Thank you.   S I M P L Y      T H E      B E S T       S I N C E       1 9 8 9